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"THE HUMAN SIDE OF TECHNOLOGY" for convenience, productivity, safety, profitability or fun. This is the place to be to keep your finger on the pulse in emerging technologies. When should you zig when everyone else zags? Where should you concentrate your time, money or effort to capitalize on the next technology tsunami? Stay tuned . . . -Published by SAVVY INTRAPRENEUR

From High Fidelity to Wireless Fidelity

Posted by Carl E. Reid Saturday, December 31, 2005 1 comments


Before wifi there was hifi. High fidelity referred to sound reproduction equipment that reproduced sound as near to the original sound as possible. It was accurate and faithful reproduction of the original, containing absence of distortion or enhancements.

Keeping within the fundamentals of HiFi, Wireless fidelity (WiFi) is a term for wireless local area networks (WLAN) that use specifications conforming to IEEE 802.11b. WiFi has gained acceptance in many environments as an alternative to a wired LAN. Public locations such as Starbucks, Borders, FedEx Kinko's Office and Print Centers, airports, hotels, and other services offer public access to WiFi networks so people can log onto the Internet. These locations are known as hotspots.

Wireless networks will be mainstream within the next 5 years. The writing is on the wall with all the upcoming wireless events in 2006.


It's primetime for anyone involved in the cabling infrastructure sector of technology to shift skill gears by learning about wireless networking implementations. A great way to start learning is by setting up your own wireless network at home. Wireless network security is and will continue to be in [profitable] demand, as an excellent specialty skill.

There are many reasons why municipalities are interested in installing metropolitan Wi-Fi networks. Three most common applications are:
- Public Safety (emergency responders, surveillance)
- Municipal Interest (more efficient city workers, bridging the digital divide, promoting development)
- Commercial Services (providing affordable residential or business broadband connectivity)

To see a glimpse of what the future will hold for wireless technology, the Pepper Pad is a 2.3-pound, Wi-Fi-enabled device, with a large, high-resolution screen, 20-gigabyte hard disk, built-in speakers and a thumb keypad, providing a powerful, versatile platform for a much wider range of online and off-line activities than any other portable device. Its 8.4-inch display is ideal for viewing full-width Web pages and watching full-screen videos. The Pepper Pad can store hours of music and videos, plus thousands of photos. And, with three forms of wireless communication – Wi-Fi, Bluetooth and infrared (IR) – the Pad can access and control a wide range of devices around the home, from Wi-Fi access points, to keyboards and mice, to TVs, set-top boxes, music systems, home theaters and media servers. It's an ideal way for consumers to have Internet and media access plus wireless remote control in every room of their home.
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ICE Smart Move

Posted by Carl E. Reid Wednesday, December 28, 2005 0 comments

I received this email from a good friend. Reading this could save a life.

Cell phones are once again proving just how valuable they can be by coming to the aid of police and paramedics during the time of an automobile accident or a disaster. Mobile phone users are being urged to enter a number in their cell phone's memory with the initials ICE which stands for In Case of Emergency, along with the contact person's name and number. For example: ICE John Husband 555/222-2222 -

With this valuable information readily available, emergency personnel can swiftly find the number and use it to reach a relative or friend who could help treat injured victims by providing personal information, including details about medical conditions. In extreme circumstances ICE contacts can help with identifying deceased victims.

British paramedic Bob Britchie is credited with creating ICE after reflecting on difficulties he has experienced on the job while trying to obtain information about the injured. The vast majority of people do not carry emergency contact information or next of kin information, but the vast majority of people do carry cell phones. Paramedics can search for ICE contacts and get the much needed information faster than looking for contacts or trying random names.


The Foundation recommends the following be done prior to listing an ICE contact:


1. Talk with the potential ICE contact to make them aware that they will be listed.

2. Give the ICE contact your full name, date of birth, address, blood type, medical conditions, allergies, surgery history, etc.

Please keep in mind that ICE is not fool proof. If you lock your phone out or the phone is damaged during the incident or accident, it will not work. With this in mind you should have your emergency contact information somewhere else such as in your wallet, briefcase or in the glove compartment of your car. ICE could be a lifesaver; these three letters can expedite treatment and help people at the earliest opportunity.
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The 50 Best Robots By Robert Capps

Posted by Carl E. Reid Tuesday, December 27, 2005 0 comments


Wired Issue 14.01 - January 2006

They're exploring the deep sea and distant planets. They're saving lives in the operating room and on the battlefield. They're transforming factory floors and filmmaking. They're - oh c'mon, they're just plain cool! From Qrio to the Terminator, here are our absolute favorites (at least for now).

Read more . . .
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Web Browser Toolbar With a Kick & RSS Reader

Posted by Carl E. Reid Monday, December 26, 2005 0 comments

I just came across this nifty little tool that's packed full of informational recsources for career professionals and business owners. This is definitely worth checking out. It seems to be updated with new resources pretty regularly. In adition to a cool pop blocker, it can be customized with other features, like adding radio stations to make your day go smoother.

CRM Improves Helpdesk Bottom Line

Posted by Carl E. Reid, CSI Friday, December 16, 2005 0 comments

Customer relationship management (CRM) is crucial to maintaining and expanding business market share. A help desk is the lifeline between a business and their customers in developing quality CRM.  Hiring a business analyst will ensure a successful implementation of your helpdesk. They can help sift through the plethora of help desk hardware requirements and software applications and negotiate with vendors for solutions which provide the biggest bang for the budget. A business analyst will also provide a long-term strategic solution, in addition to a project plan for helpdesk implementation.

The benefits of implementing a help desk system include:


  • Improving the face of the organization through quality Customer Support
  • Customer referrals are directly proportionally to quality Customer Service
  • Efficient Service order and Project Tracking
  • Proactively address customer concerns, before problems arise
  • Historical tracking of Customer issues
  • Use helpdesk customer database as a marketing tool for business expansion


Help desk applications can reduce call center business expenses by 20 percent or more.


  • Primary cost savings are seen from help desk automation of company workflow.
  • Active trouble tickets are easier to enter with the new help desk software. Tickets are automatically routed to the appropriate support agent.
  • Assigned workflow frees up customer support agents and customer calls are answered more quickly.
  • Today's help desk applications can resolve 80 percent of support or service calls in under one minute.


A reliable help desk solution is a fundamental core of successful customer relationship management. Selecting the right help desk and support tracking software is critical. The right solution will save a call center multi-thousands of dollars in customer support costs, function for years to come, and provide your business with cutting edge CRM software for obtaining and retaining customers.

What is a Help Desk?

A call center help desk system organizes reports on, and manages customer service and support issues. The help desk is an integral part of customer service since it brings all of a business's resources together to address a customer need. Help desk users may be internal or external. Therefore the software functions are critical for both internal management and superior customer support.


What are the Functions of a Help Desk Application?


  • Advanced helpdesk technology allows support departments to record, track and resolve support requests in a controlled environment.
  • Web based help desk solutions enhance the eCommerce and provide after sale support.
  • The software records all actions in the sales and support process.
  • A software knowledge base exists for past calls/ web contacts providing historical customer data for improved future CRM.
  • Audit trails can be visibly documented on all issues and contacts.
  • The system identifies support/ service issue trends and improves customer contact re. services and products.
  • A logging system containing all support requests, enabling management to review employee help desks performance in managing customer care.

Help Desk software solutions can be deployed on either client networks, client/server systems or a remote web host. Thorough project documentation with customization needs will ensure a smooth launch of your new help desk system. Outline all customized functions such as the defining of user screen elements and call center agent workflow distribution.