iTechSpeak :::...

The telephone has been and always be the best "high tech high touch" way of developing human relationship rapport. So how can a person effectively communicate using Email? Instant messaging? or the Telephone?

The Finishing Academy and Microsoft teamed up to develop "The Business and Communications Etiquette Guide". Mark Deakin, Unified Communications Manager, Microsoft said: “Our research and anecdotal evidence suggests that Instant Messaging is now rife amongst information workers, yet often people are using it poorly. Combined with the widespread misuse of email and an increasing aversion to the phone, it seems there is confusion over when to use which method of communication. The technology is there to help people communicate and collaborate better, and done right it can be a real boon.” Read more . . .

Carl Tyler also provides an excellent technology communication etiquette article slide show published on Forbes.