iTechSpeak :::...

You can tell quite a bit about a person from their email address. Email address name and case lettering may provide clues as to the type of person you will engage. If you think hiring managers, executives, recruiters and business professionals don't pay attention to email addresses, think again. Are you willing to take that risk with the competition in the job market being so fierce?

Your email address should answer the question "Am I committed to presenting a positive professional appearance, while marketing myself and my company?"

Sybil.Krill@anydomain.com is serious about her career or business. She provides an email address that presents a professional posture. A balanced amount of confidence is displayed in capitalizing the 1st letter of each part of her name. She is branding herself, because her email address reflects the same name she uses in her every day life, on her resume, business cards etc..

danny.krantos@anydomain.com almost achieves the same goal as Sybil.Krill@anydomain.com above. He may lack confidence, because the 1st letter in his first and last name is lower case.

bubbalicious@anydomain.com wants to be anonymous, whiling complaining about people not recognizing them or not responding back to their emails. Maybe they are also wondering why they are not getting calls for interviews or business meetings to present their services. This person is definitely not serious about their career or business posture. Cryptic email addresses beg for a response of "I'll get back to you, maybe".

MICHELLE.ARILLY@anydomain.com may love herself a little too much. Having confidence is one thing, but let's not go overboard. Following Internet and instant message rules, all UPPER CASE lettering is perceived as shouting. Is this person going to be high maintenance in the "attention" department?

Gary.Friptal@MyCompanyDomain.com provides the same professional posture as Sybil.Krill@anydomain.com, whiling adding that extra branding touch. Their name is branded and so is their company. Like a commercial, both are tied together. When people see the company name they think of that person. When people see the person's name there is an instant association with that company.

Amy@MyCompanyDomain.com is professional but is it memorable? If you are the only Amy in your company, that might work for a while. What happens, if you leave the company? Amy.G.Winstrom@MyCompanyDomainName.com works better. If you change companies, your personal name brand recognition still goes with you.

A single name works best, if you purchase a "vanity" domain that contains your first and last name (i.e.Amy@AmyWinstrom.com). Now you're cooking with branding gas.This can follow you no matter where your business travels take you.

Run your career like a business. This includes personal expenses. If you do not receive the service you pay for, tell the vendor service provider.

All cell phone service providers sincerely want to keep you as a customer. They will do whatever it takes to ensure your loyalty, month after month. This includes giving you money you are entitled to, as long as you ask for it. Your contract appears to lean more in the direction of your financial responsibilities, which makes each of us feel helpless. Get over it.

Similar to the employee hand book, there are more unwritten rules than there are written rules. As I tell my business career coaching clients "Learn the rules. Then make the rules work for you". This means you are in the driver's seat, as long as you pay attention to your monthly cell phone bill. Don't expect major money for each instance, but it can add up over a 12 month period. I received about $275 in service credits in the last 14 months, for various "no service" issues.

Every person has a different cell phone plan. Be very clear about the various services your cell phone plan covers. Write it out:

• Phone service
• Text message / SMS
  
• Email
• Internet Browsing
• Downloading services
• Unlimited plans
• Being able to call people with the same service provider, at no cost
• International vs. U.S. services (calling, email etc.)
• Minute usage draw down on accessing voice mail

1. Note the first date of the service failure
2. Keep track of all the time for the service outage
   
3. Call your cell phone service provider
4. Get the customer representative to create a help desk request and provide you with the help desk request number
5. Get the representatives name and or ID number - note it down
   
6. Call every day until the issue is resolve
7. Once the issue is resolved "ask for a pro-rated credit for the time the service(s) is down". It does not matter if it is 1 hour or 10 days. Ask for a credit. You might be surprised at the response.
   

• For 6 months 2 different people had no signal in the building where they worked. For 8 hours a day for six months they could not send or receive phone calls on their cell phone. Each month each person paid the full bill, despite not receiving full service. After I suggested they call their provider for credit, each company representative said "no problem". 1 person received a $260 credit and the other person received a $280 credit. Two different credit amounts, for the same issue, tells you each customer service representative is empowered to make "judgement calls".
• Before traveling outside the U.S., I had my phone turned for being able to send/receive emails. The international fee was $19 a month. I went on vacation for a week, but 4 months later I was still paying the $19 per month. I forgot to turn the service off. I called my service provider and they credited 3 months back to my account.
  
• How about being late with paying a bill. The cell phone company turns off outgoing call capability for whole week. Once the bill is paid for the current period outage, ask for a credit. Why? The cell phone service provider is turning your current service off, for a previous bill from a service they previously provided. Be sure to explain that logic to them. Cell phone companies make million$ just from the shear ignorance of people.
  
• My cell phone provider was upgrading a cell tower in the neighborhood where I was working at a client site. For 8 hours a day I couldn't receive or make calls and I could not send/receive email on my Blackberry phone. I called every day and once a week I called to get a credit. Each week I received a $15 credit. Each week I was also told this is a "one time" credit. I said no problem, but I repeated the process every week any way. So that was $15 X 7 = $105. That equals a little more than 1 month of free service. 7 different representatives making excellent judgement calls.